Are you an experienced Customer Services Manager who loves leading teams, improving processes and creating an exceptional customer experience? If you’re confident in a fast‑paced, regulated manufacturing environment and enjoy driving performance, this could be your next move.
We’re partnering with a leading engineering manufacturer in Segensworth who are looking for a Customer Services Manager to develop their customer service function, lead a high‑performing team, and strengthen customer relationships across the business.
Tell me more…
As the Customer Services Manager, you’ll take ownership of the customer service team and champion a continuous improvement culture. You’ll coach, develop and motivate your team while ensuring customers receive a consistently excellent service.
You’ll be involved in:
* Leading, developing and performance‑managing the customer service team
* Ensuring safety, compliance and adherence to AS9100/ISO quality standards
* Managing customer escalations, RMAs, reviews and communication
* Working with Supply Chain & Production to protect On‑Time‑Delivery (OTD)
* Supporting SIOP, demand forecasting and ERP/CRM data accuracy
* Reviewing quotations, supporting commercial decisions and contract adherence
* Driving CI projects, KPIs, and improvements across Safety, Quality, Delivery, Cost & People
A varied, impactful position where you’ll influence customer satisfaction and overall business performance.
Why apply?
You’ll join a respected, people‑focused engineering business where your ideas, leadership and customer‑first approach will make a real difference. Perfect for a Customer Services Manager looking to step into a role with visibility, influence and long‑term progression.
What do you need?
* Experience as a Customer Services Manager in aerospace or a regulated manufacturing environment
* Strong leadership, coaching and change management skills
* Excellent communication and ability to influence at all levels
* ERP experience (e.g. SYSPRO) + solid commercial awareness
* Knowledge of AS9100/IATF16949/ISO9001
* Confident with KPIs, data, reporting and continuous improvement
* Lean experience (Yellow Belt minimum)
Desirable: CRM deployment, Green Belt, Level 5 qualification in Leadership & Management.
Ready to move forward?
If you’re a Customer Services Manager looking for your next challenge in Segensworth, we’d love to hear from you.
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