Job Description - Reservations Agent (HOT0BJXP)
Job Number:
HOT0BJXP
Work Location
DoubleTree Brighton Metropole, Kings Road, Brighton BN1 2FU
Join Our Team
We are proud to be voted the UK’s #1 Great Place to Work 2025! Our culture is built on inclusiveness, positivity, and a passion for hospitality. We offer excellent training, resources, and support to help you develop and grow your career.
About the Role
This role is ideal for someone with customer-facing experience looking to enter the hospitality industry. Key qualities include computer literacy, excellent communication skills, and an upbeat personality. The role primarily involves working Monday to Friday from 9 am to 5 pm, with occasional shifts at 10 am - 6 pm or 11 am - 7 pm, and some Saturdays.
Compensation and Benefits
Enjoy a competitive salary along with a range of rewards:
* Discounted membership at the on-site LivingWell Health Club
* Free healthy meals during shifts
* Opportunities for career progression, e.g., Reservations Supervisor
* Personal development programs
* Participation in our Corporate Responsibility initiatives (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel stays and 50% off food and beverages
* Referral bonuses through our Team Member Referral Program
* High street discounts via Perks at Work
* 28 days of paid holiday, increasing to 33 days with tenure
* Discounted dental and health insurance
* Discounted car parking
* Up to 4 weeks of discounted temporary accommodation if relocating
* Modern, inclusive team areas
Key Responsibilities
You will be part of the reservations team, responding to inquiries, securing bookings, and upselling where appropriate. You'll handle all inquiries professionally, convert them into bookings, and log reservations accurately in our system.
Are You a Good Fit?
If you are friendly, positive, organized, and eager to join a team of dedicated professionals, this could be the perfect role for you!
Our Values
What makes us unique is who we are — Hilton:
Hospitality | Integrity | Leadership | Teamwork | Ownership | Now
Hilton is a globally recognized leader in the hotel industry, known for hosting memorable events, celebrations, and business gatherings. Join us and be part of a brand that makes history every day.
#J-18808-Ljbffr