Responsibilities
* Respond to customer enquiries via phone, email and live chat in a timely and professional manner.
* Be available and take ownership of the customer's experience throughout their moving journey.
* Provide accurate information about products and services to address customer needs and concerns.
* Maximise revenue through upselling optional extra products and services.
* Maintain excellent customer service and communication standards at all times, working to KPIs to ensure targets are met.
* Problem‑solve to achieve a positive customer outcome.
* Collaborate with team members to improve customer service processes and outcomes.
* Follow up with customers to ensure issues are resolved and they are satisfied with the service.
* Stay up to date with product knowledge, company policies and industry trends.
Qualifications and Requirements
* First point of contact for customers, inspiring confidence in our brand with excellent communication and problem‑solving skills.
* Active listening, empathy and understanding at all levels.
* Exceptional verbal and written communication skills.
* Ability to manage customer queries appropriately and efficiently.
* Enthusiastic, self‑motivated and positive approach.
* Excellent organisational skills with ability to prioritise workload and multitask.
* Strong problem‑solving skills to handle unexpected challenges efficiently.
* Flexibility, adaptability to change.
* Excellent time management and ability to work well under pressure.
* Passion for completing all tasks to the highest standard, driven by results.
* Proficient in Microsoft Office.
* Must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
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