At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
Sofitel London St James invites you to join a distinguished team where timeless elegance meets contemporary hospitality. We are seeking a detail-oriented Food & Beverage Sales Executive to oversee and coordinate all aspects of restaurant and event bookings across our dining venues, including Wild Honey St James, The Rose Lounge, St James Bar, and The Terrace .
In this position, you will be looking after the reservations and private dining enquiries, curate bespoke guest experiences for key occasions such as Christmas and New Year’s Eve, and support revenue growth through strategic upselling and cross-selling. You will work closely with outlet managers and chefs to ensure seamless execution of every reservation and event, while upholding the highest standards of guest service.
Key Responsibilities:
* Manage all bookings via 7Rooms and related platforms with precision and attention to detail.
* Coordinate private dining and special events in liaison with outlet managers and chefs.
* Ensure timely, accurate correspondence with all guests—responding within 24 hours.
* Maintain and distribute weekly BEOs and oversee booking guarantees and contracts.
* Maximise seating and revenue through smart yield management, menu quoting, and upselling.
* Become an expert in our systems, menus, and promotions, with full training provided.
* Stay informed on local events and market trends to anticipate guest needs and optimise operations.
* Offer intuitive service that goes beyond expectations, creating moments that last.
* Showcase the unique identity of each venue and how they stand apart from competitors.
* Produce weekly forecasts and performance reports for F&B outlets.
* Engage with local corporate clients to promote seasonal offerings and dining packages.
Qualifications
* A detail-oriented professional with experience in restaurant reservations, F&B sales, or hospitality events.
* Knowledge of 7Rooms (or similar reservation systems) is a strong advantage.
* A proactive and collaborative mindset, with a passion for guest service and fine dining.
* Strong communication and organisational skills.
* Entitlement to work in the UK as this position is not eligible for sponsorship.
Additional Information
Discover a world of unparalleled perks tailored just for you:
* Competitive Salary, service charge and an annual bonus of £1.300 per year.
* Employee Benefit Card – Discounted rates at Accor properties worldwide.
* Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
* Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
* Complimentary Meals While on Duty.
* Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
* Be Part of the Largest Hospitality Group in Europe.
* Exceptional Training and Development Opportunities through Apprenticeship Program.
* Global Growth Opportunities.
* Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
* Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers.accor.com