Job Description
Key Responsibilities
* * To be the Account Lead for a list of identified accounts
* Establish and develop relationships with customer base
* Capture business data for clients to produce account plans, detailing opportunities for growth and highlighting risks of potential churn
* Deliver monthly sales target through constant cross selling services to named customers
* Place opportunities, information and orders on the CRM and sales forecasting systems
* Ensure pipeline growth exists for 300% monthly target cover
* Liaise with multiple internal teams to access key information for clients
* To regularly call clients to review services, gain feedback and discuss opportunities for the future.
* Research into key drivers and motivators for buying patterns within industry sectors and IT / Comms verticals to aid opportunity spotting
* To follow up on marketing and e-mail campaigns with outbound call activity to generate interest in CloudClevr products/services
* To maintain and grow the existing customer base, ensuring excellent service is given to customers at all times
* To be an ambassador for the CloudClevr Group and actively promote relevant products/services to the base
* Consistently look to find sales opportunities
* Manage churn & erosion by proactively re-signing customers
* Conduct market and customer research
* Carry out any ‘ad hoc’ assignments as and when required
* To be compliant with health and safety company policy and legislation
* Continually look to understand competitor activity
* Day-to-day administration tasks – updating CRM system, generating and maintaining management reports
* Gain a deep understanding of each customer through profiling
* Understand the benefits of each CloudClevr Group product/solution
* Work to set KPIs
* Continually develop yourself using managerial support and learning tools such as T2 Hub