* Technical Customer Services Manager - UK & Ireland
* UK (with travel across UK & Ireland)
Technical Customer Services Manager – UK & Ireland Location: UK (with travel across UK & Ireland) Employment Type: Full-Time Role Overview A senior leadership position responsible for the strategic direction and operational delivery of Technical Services across the UK & Ireland. Reporting into senior management, you will lead a team of 10 technical professionals and ensure best-in-class technical support, compliance, training, and customer service standards.This is a highly visible, customer-facing role requiring strong leadership capability, regulatory awareness, and the ability to represent the organisation at senior external levels. Key Responsibilities Leadership & Strategy
o Lead, coach, and develop a regional Technical Services team
o Define and execute the regional technical services strategy
o Drive operational efficiency, continuous improvement, and service excellence
o Manage departmental budgets and resource planning
Technical Operations
o Oversee technical training programmes, including management of a dedicated training centre in Rugby
o Manage dealer and fleet audit programmes, technical inspections, and service-level consultations
o Oversee warranty processes in line with UK legislation, industry codes, and corporate compliance standards
o Ensure full alignment with relevant regulatory and safety requirements
o Monitor product performance data and provide technical insight to cross-functional stakeholders
Stakeholder & External Engagement
o Act as the primary regional technical authority
o Support Sales, Marketing, and R&D with technical expertise
o Represent the organisation with industry associations, regulatory bodies, and media where required
o Develop technical communications including bulletins, service guidelines, and digital tools
Innovation & Continuous Improvement
o Support implementation of digital solutions and technical systems
o Benchmark service performance against competitors and industry standards
o Identify opportunities for value creation and service enhancement
Experience & Qualifications
o HND, Degree, or equivalent experience in Mechanical Engineering or related discipline
o 10+ years’ experience within Technical Services or a comparable technical leadership role
o Strong understanding of regulatory compliance, quality systems, and product lifecycle management
o Proven experience leading and developing high-performing teams
o Demonstrated ability to manage complex stakeholder environments
o Strong project and process management capability
o Excellent written and verbal communication skills