About the business Our client is a well-established food business working with a wide range of retailers and supply-chain partners across the UK. Their technical team sits at the heart of what they do — maintaining the rigorous quality and safety standards their customers expect, across every product and supplier relationship they manage. The role This is a full-time, permanent position within the technical team, reporting directly to the Technical Manager. Youll play a key role in maintaining the businesss BRCGS Agents & Brokers certification and supporting the full range of technical and quality activities. From supplier approvals and customer specifications through to audits and food legislation compliance. A varied, hands-on role with genuine responsibility from day one. Key responsibilities Support the upkeep and review of the quality system including HACCP Maintain client-format and customer-format specifications, ensuring labelling compliance Manage supplier approvals and keep all relevant certifications current Handle customer complaints, lead investigations and manage communication Coordinate product testing and maintain the technical training matrix Assist with BRC, SA, RSPO, Red Tractor and customer audits Monitor food legislation changes and carry out horizon scanning Support certification maintenance for Soil Association, RSPO and Red Tractor Maintain traceability documents and conduct internal system audits What were looking for Food Technology qualification or equivalent HACCP trained. Minimum Level 2 (Level 3 or 4 desirable) Knowledge of Food Defence, TACCP and VACCP Familiarity with retailer standards and portals (M&S, Asda, Morrisons etc.) 2 years in a food industry quality or technical role Strong communication skills, confident managing supplier and customer relationships Proficient in Word, Excel and web-based specification systems Organised, self-motivated and able to juggle multiple tasks Full driving licence Lead Auditor qualification and ESG knowledge are a bonus, not a requirement INDL