Job Purpose We are seeking a proactive and people-focused Hygiene & Catering Manager to lead and manage the day-to-day operations of our Hygiene & Catering Division. Based in our Inverness office, this role will be responsible for driving team performance, maintaining service excellence, and supporting the Divisional Manager in achieving strategic goals. Candidates with a background in hospitality will bring valuable experience to this fast-paced, customer-focused environment. Key Responsibilities Operational Leadership Lead the daily operations of the division, ensuring efficient coordination of sales orders, returns, warranties, customer enquiries, and manifests. Oversee workflows, allocate tasks, and ensure timely and accurate order fulfilment. Champion service excellence, identifying and implementing process improvements. People Management & Development Manage, support and develop a team, setting clear expectations and conducting regular performance reviews. Facilitate individual and team growth through coaching, development plans, and feedback. Monitor attendance, wellbeing, and conduct, addressing issues proactively in line with policy. Build a positive team culture based on respect, inclusion, and collaboration. Customer & Supplier Relationship Management Handle escalated customer issues and enquiries with professionalism and urgency. Ensure effective communication with key suppliers to manage stock, orders, and delivery expectations. Maintain accurate pricing and stock information, including sourcing of non-stock items when required. Support to Divisional Manager Deputise in meetings and decision-making when required, providing accurate reporting and updates. Contribute to divisional planning, team communications, and cross-department collaboration. Support the delivery of team KPIs, service standards, and sales targets. Skills & Experience Required Previous experience in a management or supervisory role, ideally within a commercial, operational, or hospitality environment. Strong leadership qualities with proven ability to motivate and manage people. Excellent organisational and time management skills, with high attention to detail. Strong interpersonal and communication skills, with a customer-first mindset. Confident user of Microsoft Office, especially Excel; ability to work with data and reports. Calm, adaptable, and solution-focused in a fast-paced setting. Hospitality experience is beneficial but not essential. Key Success Measures Achievement of service and fulfilment KPI High levels of team engagement and performance Customer satisfaction and complaint resolution Team development, retention, and succession planning Contribution to divisional goals and improvements