Our client located on the outskirts of Corby (Oakham side) is currently seeking a Customer Service and Partner Liaison Manager with sales experience to join their team. The ideal candidate would be a proactive individual who thrives on servicing customers and orders as well as being on the phone doing proactive up sales and partner recruiting. This is an exciting opportunity to join a small and growing company.
Reporting directly to the Director, you will need to have proven experience in a previous Customer Services Manager role
This Customer Service Manager, permanent position can be offered as a full time or part time 30 hours a week role. Salary Circa £24K part time)
Salary £28,000 full time salary plus commission and bonuses
Key Responsibilities
* Provide excellent customer service for Europe and US, dealing with incoming queries via email and phone.
* Manage relationships a growing number of network marketing partners and help recruit new partners. Manage and support 2-3 fulfilment staff.
* Coordinate customer service and administration.
* Process orders from online and phone based private customers, wholesalers, online shops and affiliates.
* Proactively call customers for up sales, surveys etc.
Respond, manage and document complaints, general Q&As and all product inquiries.
Analyse statistics or other data (surveys) to determine the level of customer services the company provides. Summarising this information in reports to Directors.
* Recognise service opportunities and report these directly to the Directors. Instigating and managing appropriate improvement solutions to any gaps in customer services
* Support the business development and marketing of English and German Speaking Partner/affiliate Programme and service to partners.
* Contact UK and German online shops, bloggers, Health/wellness centres/SPAs for endorsements and to gain as new affiliates/partners.
* Manage LinkedIn proactive activities with support from the Marketing lead and Operational lead.
Key Skills
* You must have excellent interpersonal skills, good telephone manner and a calm cheerful approach.
* Possess excellent communication skills, both written and oral.
* Thrive on proactive calling to customers and prospective partners
* Good level of competency in the ICT (Email, Word, Excel and PowerPoint), Linked in.
* Be able to prioritise work, cope well under stress and with deadlines and use initiative in a variety of situations.
* Well organised and methodical approach to administrative duties.
* Must have competent maths skills and be accurate with attention to detail.
* Must have the ability to work on your own initiative as well as part of a team.
If you feel you have all the skills outlined above and want to work for a company stands by its 5 core values : Authentic, Excellence, Fun, Innovation and Being of Service, then please get in touch. Short listing