Pay: From £12.92 per hour Job description: The purpose of the role is to: Facilitate the smooth running of the practice by working as part of our reception team and efficiently undertaking all required administrative tasks. Offer a professional and friendly service to our patients in person or on the telephone. Undertake additional clerical duties under the direction of the Senior Administrators Personal attributes required for post Excellent communication skills Ability to work independently and to use own initiative Discretion and respect for patient confidentiality Duties and Responsibilities The following duties are undertaken by all administrative staff. These may vary from time to time depending on the needs of the practice and additional duties may be added when required. Explaining practice procedures and arrangements to patients Booking appointments and arranging clinics Processing repeat prescriptions and sick line requests in line with practice protocol. Signposting patients to the most appropriate type of appointment and helping them to use our systems effectively Booking interpreters Covering lunch hour for emergencies Dealing with general enquiries and passing on more complex queries to appropriate parties. Message taking Accurate record keeping and data entry Patient registration Processing incoming and outgoing patient charts. Passing on results to patients. Scanning all post onto patient records Making phone calls to hospitals and pharmacies. Filing and photocopying. Processing incoming and outgoing forms and requests for medical information. Ensuring adequate supplies of prescriptions, sick lines and forms etc. Accepting payments for non-NHS services. Attending office meetings and practice training. Keeping abreast of changing practice protocols and procedures. Opening up/locking up of premises and maintaining security. General housekeeping duties Confidentiality Whilst undertaking the duties outlined above the post-holder will have access to highly confidential information of a sensitive nature regarding patients health and wellbeing. This information, along with any information relating to the Practice as a business or its employees is to be held in the strictest confidence. Post-holders must engage fully with the Practices policies and safeguards for protecting confidential data. Equal Opportunities We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. Job Types: Full-time, Permanent Benefits: Company pension Free parking Health & wellbeing programme On-site parking Experience: Administrative: 1 year (required) Work authorisation : United Kingdom (required) Work Location: In person