Salary
£29,580
per annum (pro rata)
A Civil Service Pension with an employer contribution of 28.97%
Job description
DBS DIT provides digital capability that supports corporate services across the Ministry of Defence, including Finance, Commercial, Payroll and Human Resources for Military Personnel, Civilian Personnel and Veterans.
Within DBS, the DBS iHub sits within the Digital, Information & Technology (DIT) Team. The iHub is responsible for providing all DBS staff with MOD IT, Account Management, Equipment and Infrastructure.
DBS iHub Service Desk Manager position is site specific to Kentigern House, Glasgow and plays an important role in the delivery of MOD IT Services to DBS staff based at this location as well as supporting the DBS iHub in providing this service across the DBS estate.
There will be a requirement for occasional travel to other DBS locations to provide support.
Specific responsibilities include but not limited to:
* Provide a visible presence to all DBS business areas on site to offer professional IT support.
* Act as a point of contact for Kentigern Building Management to deal with issues within the DBS areas.
* Act as a point of contact for iHub queries on site and remotely.
* Work closely with the DBS Estates Team to ensure IT and cable management meet Health and Safety Requirements.
* Ensure appropriate user account management is carried out for MODNet IT (including creation, amendment and closure of user accounts).
* Manage the provision of IT equipment to DBS Staff on site as well as across the estate, including specialist IT accessibility equipment.
* Using procurement routes via IT Service Providers order additional equipment based on demand.
* Maintain accurate records of IT provision and account access across DBS.
* Undertake MOD IT roles of Local Security Officer and Authorised Requestor
* Contribute to the delivery of significant IT changes delivered by external service providers.
* Assist the Service Management Lead to ensure unit staff are aware of key documents, in particular the Acceptable Use Policy (JSP 740) which applies to all MOD ICT, and the SyOps and User Guides for the systems they use.
* Assist the Service Management team with MOD IT incident management and ensure all issues are resolved in an appropriate and timely manner
* Provide consistent professional support to all customers striving for excellent customer service.
* Identify opportunities to challenge and improve existing process across the team, to support a continuous improvement culture.
Person specification
Essential skillsets
* Excellent oral and written communication skills. Role involves daily contact with a wide range of civilian and military colleagues at various grades and ranks, both face to face and remotely.
* Good problem solving skills
* Comfortable working in a fast-paced environment and being able to deal with numerous tasks simultaneously.
Desirable skillsets
* An understanding of Information Technology including IT infrastructure and IT roles.
* Experience in IT Service Desk or similar Digital, Data & Technology profession.
* Flexible & able to deliver to tight, changing timescales.
* Proficient in the use of MS Office Products such as Word, Excel and PowerPoint.
Physical effort will be required in this role to move and resolve issues with IT equipment and does involve sustained periods of time liaising with users at desk level.
This role will require occasional travel to other DBS sites across the country.
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