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We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.
Responsibilities:
* Develop and implement tailored sales strategies that address the unique needs of smaller turnover customers, with a focus on maximizing the placement of pattern books in the marketplace. This is vital for engaging trade customers who may not have regular visits from our road sales team.
* Contact customers to review performance, understand current projects, and offer appropriate sampling, promoting, and selling existing and new collections.
* Understand customer needs to maximize sales opportunities.
* Secure future business through appropriate service and support.
* Develop and deliver an effective customer contact strategy utilizing all contact tools.
* Provide world-class customer service to maximize sales opportunities.
* Input customer feedback and actions into CRM.
* Work closely with the Customer Service Team to ensure order and sample request accuracy and completion.
* Follow up on calls and emails.
* Analyze performance and provide data insights for further calls.
* Submit regular, accurate reports and monitor sales performance with the Head of Customer Service and UK Sales Director.
* Complete all required administrative tasks.
* Achieve your individual sales targets as part of the sales team.
* Employ effective sales techniques to promote products, upsell, and cross-sell, building stronger business relationships.
Measures of Success:
* Achievement of sales budget and year-on-year growth.
* Adherence to expenditure budgets.
* Number of calls and emails per day.
* Sales success according to the budgeted sales plan.
Connecting with Others:
* Sales Colleagues - Collaborate to ensure optimal performance.
* Customers - Manage relationships and develop business.
* Customer Service - Review service levels and performance feedback.
* Finance - Analyze and measure customer performance.
* Senior Management - Share insights and drive performance.
Skills & Experience:
* Proven sales experience, including call centers and/or mail order catalogues.
* Strong business acumen and industry knowledge.
* Experience with product knowledge and demonstration.
* Experience in building long-term business relationships.
* Self-motivated, results-oriented, with a positive outlook.
* Familiarity with CRM and WG360 systems.
* Excellent verbal, written, and presentation skills.
About Us:
Sanderson Design Group is an international luxury interior furnishings company specializing in wallpapers, fabrics, and interior products.
In 2020, we unified our brands under Sanderson Design Group, celebrating our rich creative history and future ambitions. Our brands include Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company, and Standfast & Barracks.
Our purpose is "To bring the Beautiful into People’s Homes and Lives". With a history dating back to 1860, we have a legacy of design excellence and royal warrants, and we aim to continue inspiring with our diverse range of British interior design styles.
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