Company
This is your chance to join an excellent business, where changing peoples lives through the products that they design, manufacture and install is a daily occurrence. With 40 years experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide.
Role Function
In this role, the Customer Service Manager will be responsible for overseeing and continuously improving the end-to-end customer journey / experience, ensuring that every interaction reflects the company commitment to exceptional service.
You will act as the first point of contact for escalated customer complaints, monitor feedback across multiple channels, and work collaboratively across departments to identify opportunities to enhance the customer journey.
The Customer Service Manager role is a key position within the business, ensuring that customer insights drive improvements across operations, service delivery and training.
Customer Service Manager Pay, Hours and Benefits
1. £35,000 - £40,000
2. 37.5 hours per week, Monday Friday (office-based role)
3. 23 days holiday plus bank holidays
4. Life insuran...