Responsibilities:
As a MICE & Groups Sales Executive, your responsibilities will include:
Handling conference and events sales enquiries in a timely and professional manner, following established procedures and the hotel's selling strategy.
Taking a pro active lead in all Event enquiries, including Weddings, and social banqueting.
Ensuring effective communication in providing detailed information for all bookings to the operations team to ensure successful event delivery.
Conducting thorough show rounds of the hotel for potential and existing clients.
Managing event lead portals with a prompt and pro active approach.
Participating in hotel sales activity including sales calls, client entertaining and supporting with hosting FAM trips.
Maximizing revenue opportunities and supporting further sales activities within the hotel, finding innovative ways to increase sales opportunities through proactive selling and upselling opportunities.
Identifying and collecting sales leads, as well as growing and developing existing customer relationships through regular contact.
Experience:
To be successful in this role, you should have:
Previous experience in a hotel sales or meetings and events role.
Knowledge of the Manchester market.
Demonstrated success in a fast-paced sales environment.
Strong communication and customer service skills.
Excellent decision-making ability and a high degree of integrity.
What's in it for you? We offer a range of benefits, including:
Discounts across retail, restaurants, and events.
Complimentary onsite gym access & online streaming portal.
Worldwide Family and Friends discounts in hotels across the IHG portfolio.
Meals and a relaxing staff area.
Opportunities for progression with a personalised development plan.
Upselling and recognition incentives.
Statutory holiday compliance.
Performance Measures:
Your success in this role will be measured by:
Achieving budget targets.
Meeting internal audit standards.
Maintaining a response time average under 2 hours.
Achieving 85% and above in all BDRC qualifying calls/emails.
Achieving a minimum score of 8 NPS on Venue Verdict responses.
Is this role right for you? Whether you are a future star with big aspirations or an established high performer with a proven track record, we invite individuals with experience in the hotel/travel/MICE sector to apply. If you believe you have what it takes to contribute to our success, we'd love to hear from you!
The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events. Consistently ranked in the top six on Tripadvisor and named number one Holiday Inn in the UK for three years running.
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