Regional Service Quality Manager (Care Homes)
North West of England, Partington, Greater Manchester
Pay:£55,000 per year
(depending on experience)
Type:Permanent
Shift:Salaried
About the role
As a Service Quality Manager, you will be responsible for ensuring and maintaining high-quality care services across our care home group, predominantly within the North West but with occasional requirements further afield based on company needs. You will work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction. Your role will involve monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies. You will also provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care.
Reports to: Regional Operations Manager/ Operations Direct
Key duties and responsibilities
1. Develop and enact strategies for elevating service quality across all care homes.
2. Conduct regular audits and assessments to ensure adherenc...