Description Manage and grow a portfolio of selected Global NVO Program customers by developing and executing effective account strategies. The role focuses on identifying growth opportunities to accelerate volume expansion and deliver a higher CL2 than the Hapag-Lloyd overall average, while maintaining strong, VIP-level customer relationships. Responsibilities • Evaluate customer potential and gain additional volume by conducting weekly f2f visits, whilst reporting and ensuring follow-up on visits. • Continuously develop the customer, by securing new business in line with company strategy. • Conduct Quarterly business reviews with our top customers, preparing slide deck and presenting visual aids to support open dialogue. • Ensure regular updates of all activities in Salesforce. • Review customer performance with Sales Manager and define appropriate actions. • Conclude contracts for MR customers (proposal, negotiation, closing). • Record commitments (tender tracking/commercial). • Drive CU business for foreign MRs and adhere to Push-Pull process. • Selectively engage in TM discussions where relevant (e.g. tender guidance and negotiations, special commodity market rates etc.). • Provide feedback on the market including rates, competition activities, market conditions etc. to all relevant stakeholders. • Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM. • Provide clear info regarding handover to Customer Service. • Conduct regular temperature checks with customers on our service levels and performance, reporting feedback and addressing internally where needed (branch level) • Monitoring of the Quality promise performance across the customer portfolio, including creating awareness with the customers and their usage of the Quality Promise Dashboard. • Actively support the Digital Manager / Niche Products in achieving Area targets Qualifications • Apprenticeship in Shipping or Bachelor’s degree. • 5 years’ experience in the maritime industry or equivalent combination of education and experience. • Experience in Sales and/or Customer Service functions. • Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others. • Demonstrated strong listening, verbal and written communication skills. • Self-starter, self-motivated, resourceful and responsive. • Demonstrated ability to multi-task, set priorities, organize work and implement action items. • Analytical skills. • Ability to work effectively in a team environment and good interpersonal skills. • Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office). • Fluent in English. • Must be prepared to travel, occasionally overnight, work outside of usual business hours