Customer Service Manager
South West UK (Near Swindon)
£50,000 £60,000 + Bonus + Benefits
Contact: Dan Walton 01254 781300
The Company
Our client is a leading OEM manufacturer of automated packaging machinery, supplying thermoforming and filling systems to blue-chip food manufacturers across the UK and international markets. Their high-value capital equipment is used in large-scale food production environments and is recognised for reliability, innovation, and technical performance.
Due to continued growth, they are now looking to recruit a Customer Service Manager to support their expanding customer base and installed machine portfolio.
The Role
This role will support two senior Service Managers in coordinating field service engineers, providing technical guidance to customers, and ensuring excellent aftersales support across the UK and overseas.
The position will involve a combination of office-based coordination, customer technical support, and occasional site visits, particularly during major machine installations or when resolving complex issues.
You will play a key role in maintaining customer satisfaction, managing service level agreements, and ensuring technic...