Join a fast-growing tool hire company with 30% year-on-year growth and ambitious plans for the future. Supplying M&E, fire protection, and interior fitout contractors across London and major UK cities, this is an exciting opportunity to make a real impact.
Were looking for an experienced and proactive Customer Service Manager to lead the customer team, inject energy into the service, and make sure every enquiry is answered, and every opportunity maximised.
Youll coach and inspire the team to deliver outstanding service, convert enquiries into sales, and help drive profitability. This is a visible, high-impact role where youll have the chance to shape the customer strategy and build a high-performing team.
In return, youll join a supportive leadership team that values ambition, innovation, and results. They offer a competitive package and the chance to grow as the business continues its expansion.
What we need from you:
* Proven leader with a sales mindset, able to inspire teams and deliver results
* Skilled in customer experience, service excellence, and driving performance in fast-paced environments
* Energetic, resilient, and proactive, with strong influencing and communication skills
* Professional yet personable, detail-focused, and committed to continuous improvement
* Honest, reliable, and tech-savvy (CRM/IT)
Desirable: