Quality Manager
Contract: Healthcare | Location: Reading, RG30 4EJ | Hours of work: 40 | Contract Type: Permanent
We are seeking an experienced and driven Quality Manager to oversee quality assurance and governance across hard and soft FM services at Prospect Park Hospital.
In this key role, you will own and enhance all contract quality processes, ensuring best practice, compliance and continuous improvement are embedded throughout service delivery.
You will work closely with operational teams, the client and cross-functional business partners to ensure the highest standards are consistently achieved and evidenced.
Job Description
You will be responsible for maintaining and evolving the contract Quality Plan, providing robust reporting, leading performance reviews, and acting as the central point of expertise for all quality-related matters.
This role also includes supporting strategic stakeholder relationships, helping to optimise systems, processes and documentation to ensure alignment with both contractual expectations and industry frameworks.
Key Responsibilities
* Provide expert advice, guidance and support on all aspects of quality management, assurance and governance.
* Act as the contract lead for quality control, developing and maintaining contract and service-level Quality Plans.
* Produce clear management information and reporting to demonstrate performance, highlight improvement opportunities and address non-conformities.
* Drive continuous improvement across all service lines and embed consistent ways of working.
* Support strong collaboration with service leads and stakeholders to ensure streamlined, aligned processes.
* Ensure effective utilisation of CAFM platforms and other digital systems for accurate reporting and audit trails.
* Conduct quality audits, assess compliance, and present findings and recommendations to key stakeholders.
* Lead performance reviews and support operational teams with action ownership and resolution.
Professional and Personal Competencies/Qualifications
* Strong background in quality management, ideally gained in Facilities Management or another regulated service industry.
* Proven experience of working to ISO 9001:2015 (internal auditor certification or working towards is highly desirable).
* Confident working with, interpreting and improving quality systems and documentation.
* Excellent stakeholder management and relationship-building skills.
* Highly detail-oriented with strong analytical and data management capabilities (Excel proficiency essential).
* Hands‑on, collaborative and comfortable operating in a client‑facing environment.
* Able to influence, challenge and support operational teams to drive high performance.
The Company
ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
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