To significantly contribute to the M&E Sales effort of the Hotel as directed, in line with overall financial business mix objectives. To be responsible for managing events bookings / enquiries in a professional and efficient manner, in order to maximise revenue and profit for the company, whilst maintaining client satisfaction and high standards of service.
Responsibilities
* To manage all aspects of an event from initial enquiry to post stage and handle in a professional and efficient manner in accordance with the Company and Hotel standards
* To endeavour to confirm bookings at the earliest possible stage maintaining a high conversion rate
* To respond to all sales leads and clients to secure profitable business for the Company and Hotel
* To have thorough product knowledge of the Hotel and the services available within the Group and to be fully conversant with any current promotions, special offers, sales and marketing initiatives
* To negotiate and up-sell as necessary to maximise all potential revenue opportunities
* To produce all relevant reports as requested within the agreed time scales, including detailed Function Sheets
* To liaise closely with Meetings & Events Operations and Kitchen departments within the Hotel to build up a close working relationship and highlight relevant information or special requests regarding specific events or functions
* To maximise revenue and profitability by careful diary management
* To effectively manage your time and be accountable for your bookings
* To liaise closely with the Meetings & Events Manager to ensure all opportunities for increasing revenue and profit are managed successfully
* To work closely with the Sales team and CRO to secure and retain business for the group
* To maintain both administration and operational standards to the clients satisfaction whilst still achieving Hotel revenue and profit targets
* To liaise closely with the Finance department ensuring all Company procedures, in relation to credit, billing and payment are adhered to
* To be aware of and ensure that all legal requirements in relation to health & safety, hygiene, fire emergency procedures, employed conduct, licensing laws, security of premises and property are adhered to by the Hotel and clients / client sub-contractors
* To manage and be responsible for your administration, ensuring the Hotel and Company Standards are met
* To handle complaints in a competent and professional manner, passing full details of any complaint promptly to the Meetings & Events Manager or Senior Management team
* To have general knowledge of competitor hotels
* Maintain in-depth skills and product knowledge required for the position
* To ensure sufficient coverage of the Meetings & Events department at all times within the office opening hours
* To assist in entertainment, promotional and marketing activities as requested e.g. client familiarisation trips
* To attend meetings and training sessions as requested
* To undertake any reasonable requests made by management
In return we offer
* Social Events, Wellbeing and Team Activities
* Training and development
* Pension Salary Sacrifice Scheme
* Career development and salary reviews
* Interest-free Season Ticket Loan Scheme
* 1 Volunteer Days per year (fully paid and in addition to your annual leave)
* Complimentary meals prepared for you by our chefs
* Length of Service related holiday scheme
* My Millennium discount perks
* Discount on Accommodation worldwide and 50% Food and Beverage Outlets
* Life Assurance
* Recommend a Friend Scheme
"At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer".
About The Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
About The Chelsea Harbour Hotel
The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary King's Road. All of the hotel's luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.
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