Based - Winchester, SO23 8SR (Hybrid working)
Permanent, Full Time
Join Premier Foods - where people, brands and purpose come together.
We're proud to be one of the UK's largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain's best-loved brands, found in 94% of households nationwide,making us one of the UK's top three ambient food suppliers. From much-loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites - and continues to grow.
Role Purpose
As our IT Service Support Lead, you'll play a pivotal, hands-on role in delivering exceptional IT Service Desk and Service Management operations. You'll own our ITSM tooling, drive service excellence, lead operational turnaround, and act as Major Incident Manager - ensuring swift service restoration, effective communication, and a brilliant colleague experience.
What you'll be doing
1. Lead day-to-day IT Service Desk operations, setting clear performance standards and driving significant improvements in service quality.
2. Take ownership of the ITSM toolset (including Freshservice), ensuring it is fully optimised, well-maintained and continuously improved.
3. Act as Major In...