Are you a motivated customer service professional with technical sales experience? Join Qualitex Supplies in Aylesford and play a key role in driving customer satisfaction and business growth.
Customer Service & Technical Sales Manager
Aylesford, Kent, ME20 7SP
* Full time, permanent (Monday – Friday, 8:30am – 5pm)
* £28,000+ per annum (DoE)
Please Note: Applicants must be authorised to work in the UK
Qualitex Supplies is an established family-owned distributor of shower and bathroom products, celebrating over 35 years supplying showrooms, trade counters and builder's merchants with our own exclusive QX Bathroom Product brands.
The Role
We are seeking an experienced Customer Service & Technical Sales Manager to lead our after-sales department and work closely with our internal sales team.
Key Responsibilities:
1. Proactively resolve customer enquiries, concerns, and complaints to achieve high customer satisfaction and retention
2. Handle incoming after-sales calls with professionalism and confidence, offering technical guidance and product knowledge
3. Identify, source, and process spare parts orders in collaboration with the sales team and suppliers
4. Liaise with both UK and overseas manufacturers to order required components
5. Pick, pack, and dispatch p...