Overview
Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Manager - Distribution to join the Oswestry area. We offer a fulfilling work environment with opportunities for career growth, a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays). Hours: 7.30am – 5.00pm Monday to Friday and every other Saturday morning 8am - 12pm.
Responsibilities
* Welcome customers to the branch and take an active interest in their projects.
* Get to know product lines to offer help and advice.
* Ensure the team are set up for the day, including delivery drivers with route planning.
* Help to process and prepare customer orders; load and unload customer and supplier vehicles using a forklift truck (training provided).
* Work as direct support to the management team and act as a keyholder when needed.
* Check incoming deliveries and report missing or damaged products.
* Maintain stock levels in both the warehouse and yard areas, conducting regular stock counts.
* Keep the branch clean and tidy and prioritise Health & Safety.
* Lead a small team and collaborate with colleagues to identify opportunities for improvement.
What’s in it for you?
* Retirement Savings Plan (Pension) with Legal & General.
* Life Assurance: lump-sum in-service benefit of 2x basic salary from day one; increasing to 4x Pensionable Earnings if enrolled in STARK Building Materials Retirement Savings Plan with 4% contribution.
* WorkPerks – access hundreds of discounts via Reward Gateway.
* Aviva Digicare+ Workplace App (digital GP, second opinions, mental health support, bereavement service, nutritional consultation).
* Voluntary benefits such as Car Salary Sacrifice, Cycle2Work, Benenden Healthcare, and Critical Illness Cover.
* Employee Discount, Refer a Friend scheme, Wellbeing Centre via WorkPerks, and a new Reward and Recognition programme.
Required Skills And Experience
* A positive team leader with a customer-first mindset.
* Enthusiasm for dealing with customers and a proactive attitude toward service.
* Confident working both indoors and outdoors with a strong focus on Health & Safety.
* Comfortable in a role involving extensive manual handling of bulky items.
About Us
At Jewson, we’re proud to be part of STARK Building Materials UK. We are dedicated to providing top-quality products and exceptional service, and we’re a friendly, collaborative team committed to doing it well. If you’re ready to take your career to the next level and join a team focused on great service, we want to hear from you. Apply today!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Wholesale Building Materials
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