<div><p><b>Job Title: HR Administrator</b></p><p><b>Duration: 9 months</b></p><p><b>Location: Manchester/Hybrid (four days per week in the office)</b></p><p><b>Salary: Competitive</b></p><p>Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.</p><h3>About the Role</h3><p>We are seeking a highly organised and detail-oriented HR Administrator to join our financial services clients People Team. This role will support the administration and delivery of employee benefits programmes across the EMEA region, with a particular focus on the UK, Ireland and Poland.</p><p>Working closely with external vendors, payroll teams, pension providers, finance partners and HR colleagues, you will play a key role in ensuring the smooth operation of benefits programmes while delivering an excellent employee experience.</p><p>This is an exciting opportunity for an administrative professional who enjoys working in a fast-paced, international environment and is passionate about delivering high-quality employee support.</p><h3>Key Responsibilities</h3><ul><li>Act as the primary point of contact for benefits administration in designated EMEA countries, managing vendor relationships and supporting annual renewals.</li><li>Administer employee benefits programmes across the UK, Ireland and Poland, ensuring accuracy and compliance.</li><li>Manage and monitor shared benefits inboxes, responding to employee and stakeholder queries in a timely and professional manner.</li><li>Coordinate with benefits vendors, pension providers, payroll teams and internal stakeholders to ensure seamless benefits delivery.</li><li>Process and manage benefits-related invoices, ensuring timely approval and payment.</li><li>Support annual benefits enrolment activities, including platform testing, employee communications and onsite events.</li><li>Maintain and update benefits communications, policies, procedures and internal knowledge resources.</li><li>Analyse and reconcile benefits, payroll and vendor reports, preparing summaries and insights for stakeholders.</li><li>Support third-party governance processes and vendor management activities.</li><li>Contribute to process improvement initiatives that enhance operational efficiency and employee experience.</li><li>Assist with benefits-related projects and wider People Team initiatives as required.</li></ul><h3>About You</h3><p>You are a collaborative and proactive administrative professional with strong analytical skills and a customer-focused approach. You thrive in a dynamic environment and are comfortable managing multiple priorities while maintaining a high level of accuracy.</p><h3>Skills & Experience</h3><ul><li>Previous experience in benefits administration, HR operations, rewards, pensions or employee benefits would be beneficial but not essential as full training will be provided.</li><li>Strong stakeholder management and vendor coordination experience.</li><li>Excellent organisational skills with strong attention to detail.</li><li>Ability to analyse data, identify trends and produce meaningful reports.</li><li>Strong problem-solving skills and ability to work independently.</li><li>Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint and SharePoint.</li><li>Excellent written and verbal communication skills.</li><li>Polish language skills would be considered an advantage but are not essential.</li></ul><h3>What We Offer</h3><ul><li>Opportunity to join a leading financial services organisation with an international footprint.</li><li>Exposure to a broad range of EMEA benefits programmes and projects.</li><li>Collaborative and supportive working environment.</li><li>Hybrid working model.</li></ul><p>Pontoon is an equal opportunities employer and an employment consultancy.</p></div>