Bridge Technology Partners - Service Desk Manager
Location: Hybrid - 2-3 days per week in the Norfolk region
Salary: £45,000-£50,000 per annum
Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they're looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service standards.
The Role:
* You'll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator.
* Oversee ConnectWise ticket queues, ensuring SLAs are consistently met.
* Coach and develop your team, promoting collaboration, accountability, and high performance.
* Support resource planning and step in hands-on when needed.
* Drive continuous improvement across processes, training, and service quality.
* Foster a positive team culture focused on growth and delivery excellence.
About You:
* You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions.
* Proven background in IT service management, ideally in a managed service or multi-site environment.
* Strong communicator and motivator who thrives in a fast-paced, customer-focused setting.
* Adept at balancing strategy with operational delivery.
Unfortunately, our client cannot offer sponsorship.