This role is part of the EMEA Team based in our Treforest, Cardiff office reporting into the Customer Service Leader. The purpose of the role is to provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service. Develop relationships, along with having a pro-active approach with customers & understanding their requirements. Provide a single point of contact for key accounts and escalate any issues as appropriate. Offer support for operational changes along with communicating the impact of change to management. Ensure that service to the customer is always of the highest standard and quality. Support all day-to-day material requests, from the point of Quote to Sale and remittance. Manage and report on all contract performance data. Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams. Review and monitor repair work sent to the customer. Oversee customer consignment contracts with support from relevant product manager.