Customer Service Manager | £35 to £40K | Stocksbridge
My client is a leading provider of converted vehicles for the commercial market, including leisure, last mile delivery, and emergency service vehicles, supplying customers across the UK and overseas. Due to continued growth, they are now seeking an experienced Customer Service Manager to join their team based in Stocksbridge, Sheffield (S36). This is an excellent opportunity for a highly motivated individual with a passion for delivering outstanding customer service.
- Working hours: 8.45am to 5pm Monday to Friday (fully office based)
Main tasks include:
Receiving initial customer queries by telephone or email
Responding in a timely manner to our customers
Dealing directly with all of our in-group businesses
Liaising with dealerships & repair shops.
Ensuring customers are kept up to date at all times.
Following up for updates on progress.
Communicating with suppliers as required.
Ensuring databases are kept up to date at all times.
Producing professional correspondence/documentation.
Dealing with general enquiries
Working in conjunction with various departments - production engineering supply chain QC- find the most cost effective solution to rectify
Instigate rectification either in house or via 3rd party
Track and monitor
Keep customer updated and appraised of developments
Check all work done satisfactorily - and customer satisfied
The ideal candidate will have:
Extensive customer services experience
Outstanding communication skills with an excellent telephone manner.
An excellent command of the English language.
Exceptional attention to detail.
Confident working with figures and reports.
Good working knowledge of Outlook, Word and Excel.
The ability to handle and prioritise multiple tasks.
Confidence when working in a busy role is essential.
A certain technical knowledge would be required, knowledge of vehicle installations / construction
On offer:
Salary: £35k - £40k per annum depending on experience
Generous holiday entitlement
Pension Scheme
Free on-site parking
Free access to (email address removed) which provides our employees with a range of free benefits including 24/7 unlimited remote GP appointments, physiotherapy sessions, unlimited mental health support, savings & discounts on everyday shopping and much more. At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you