Your newpany
You’ll be joining a forward-thinking organisation with a national footprint and a user base exceeding 2,000 people. With ambitious plans for IT transformation and service excellence, this is a fantastic opportunity to be part of a dynamic and evolving team. The organisation is investing in its IT Support function and is looking for a leader who can inspire and drive change.
Your new role
As IT Support Manager, you will lead a team of IT support professionals, overseeing all aspects of technical and end-user support. Reporting to the IT Service Operations Manager, you’ll manage service desk operations, drive continual improvement, and ensure high-quality support across the organisation. You’ll play a key role in shaping the future of IT support, integrating closely with the wider IT team, and contributing to national transformation projects. This is a hands-on leadership role where you’ll be expected to guide, motivate, and develop your team while also getting involved in day-to-day operations.
What you'll need to succeed
1. Proven experience managing a geographically dispersed IT support team
2. Strong understanding of IT Service Management frameworks ( ITIL)
3. Technical expertise in Microsoft 365 administration, networking fundamentals, and end-user device support
4. Experience with ITSM tools, ideally Halo ITSM
5. Excellent leadership,munication, and problem-solving skills
6. A proactive and pragmatic approach with a passion for service excellence
7. Full UK driving licence and willingness to travel regularly across England
What you'll get in return
In return, alongside your salary, thepany will contribute an average of 27% towards your pension, and you will be a member of the Civil Service Defined Benefit Pension Scheme. You’ll receive 25 days of annual leave, increasing by one day for each year of service up to a maximum of 30 days, plus additional days off such as bank holidays. You will have access to the employee benefits scheme, STaR, which offers discounts on everyday supermarket shopping, hotel stays, clothing, mobile phones, electrical items, medical and car insurance, holidays, gym memberships, household bills, and access to the Headspace wellbeing app. You’ll also enjoy free parking across our sites andplimentary entry to our National Arboretums at Westonbirt and Bedgebury.