Your newpany
You’ll be joining a forward-thinking organisation with a national footprint and a user base exceeding 2,000 people. With ambitious plans for IT transformation and service excellence, this is a fantastic opportunity to be part of a dynamic and evolving team. The organisation is investing in its IT Support function and is looking for a leader who can inspire and drive change.
Your new role
As IT Support Manager, you will lead a team of IT support professionals, overseeing all aspects of technical and end-user support. Reporting to the IT Service Operations Manager, you’ll manage service desk operations, drive continual improvement, and ensure high-quality support across the organisation. You’ll play a key role in shaping the future of IT support, integrating closely with the wider IT team, and contributing to national transformation projects. This is a hands-on leadership role where you’ll be expected to guide, motivate, and develop your team while also getting involved in day-to-day operations.
What you'll need to succeed
To succeed in this role, you’ll need:
1. Proven experience managing a geographically dispersed IT support team
2. Strong understanding of IT Service Management frameworks ( ITIL)
3. Technical expertise in Microsoft 365 administration, networking fundamentals, and end-user device support
4. Experience with ITSM tools, ideally Halo ITSM
5. Excellent leadership,munication, and problem-solving skills
6. A proactive and pragmatic approach with a passion for service excellence
7. Full UK driving licence and willingness to travel regularly across England
What you'll get in return
In return, you will receive a pivotal leadership role within a nationally recognised organisation, where you'll have the opportunity to shape and develop a high-performing IT Support team. You'll be involved in exciting transformation projects and benefit from flexible working arrangements that blend office, home, and travel. You'll be supported by a skilled national IT team and have access to ongoing professional development opportunities. The role offers apetitive salary and benefits package, including a generous pension scheme, 25 days annual leave plus bank holidays, and participation in an on-call rota with additionalpensation.