Overview
The Markets Developer Concierge Service Professional is a seasoned professional role using technical and analytical skills to support Developers to resolve technical and process issues that impede their productivity. Requires good analytical and technical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.
Vision and Purpose
Our vision is to create a positive experience for developers, and to remove all of the roadblocks causing frustration and impeding the delivery of high quality, secure code. Our purpose is to become trusted service providers, ISAs and development tools specialists, as well as personal champions for developers to positively impact their development experience, enhancing their creativity and job satisfaction.
Mission
Our mission is to help developers navigate, simplify and stabilise Citi tools and processes so they can put their time, energy, and passion into achieving their goals, developing quality products, making development at Citi a rewarding and satisfying experience. We want to make developing software easy, pleasant and safe.
How We Will Work
We will treat developers as clients. We will take away difficult, non-developer-centric activities from our teams, and handle those activities for them in a structured, consistent fashion, with clear timelines and regular updates. We will build a knowledge base of these tasks, so that we can respond promptly and efficiently. We will support all communication styles that work for developers – chat, mail, calls. We will enable developers to raise issues with minimum effort to track progress, our own productivity – and we will use the statistics that we generate, to drive automation of the key developer pain points.
Qualifications
* Previous experience in a Development or DevOps role
* Experience installing, configuring or supporting business applications.
* Experience with some programming languages and willingness/ability to learn.
* Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
* Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
* Demonstrated analytical skills
* Issue tracking and reporting using tools
* Knowledge/ experience of problem Management Tools.
* Good all-round technical skills
* Effectively share information with other support team members and with other technology teams
* Ability to plan and organize workload
* Consistently demonstrates clear and concise written and verbal communication skills
* Ability to communicate appropriately to relevant stakeholders
Education
* Bachelor’s/University degree or equivalent experience
Job Details
* Job Family Group: Technology
* Job Family: Applications Development
* Time Type: Full time
* Most Relevant Skills: Please see the requirements listed above.
* Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.
* EEO Statement: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, accessibility at Citi is available. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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