• Ultimate responsibility for the provision of the required services to the client.
• Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
• Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people.
• Provide technical, industry and subject matter expertise where required.
• Draw on expertise within specialist technical teams within the BU and across the Group for clients as required.
• Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients.
• Grow existing portfolio by identifying new from existing opportunities.
• Lead (not line manage) supporting service team.
• Maintain effective working relationships with Claims Advocates to effectively deliver clients’ needs.
• Business Development: To actively drive the sales process in relation to winning, retaining and developing profitable new clients.
• Placement Management: To deliver optimization of revenue from new and existing clients using the full range of appropriate placement channels.
• Operational and Service Delivery: To lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards.