Job Description - Groups, Conference & Events Executive (HOT0CKNM)
Job Description
Groups, Conference & Events Executive (
Job Number:
HOT0CKNM )
Work Locations
Work Locations
: Hilton London Metropole Hotel 225 Edgware Road London W2 1JU
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! - The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space.
Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.
Fancy taking a closer look at our brand new hotel? Check out our socials:
* Free, healthy and high quality meals when on duty
* Grow your Career!
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* Discounted dental and health cover
* High street discounts: with Perks at Work
* Discounted car park
* Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
* Modern and inclusive Team Member’s areas
* Incentive programme after probation, up to 2 days of hybrid working
Shift pattern: approximately 9am to 5pm
What will I be doing?
• Build strong relationships with customers to fully understand their needs
• Manage conference & events room blocks and rooming lists in accordance to hotel strategy and customer needs
• Attend pre & post conference client meetings
• Ensure a successful client event by working together with the Front Office and Event Planning team
• Participate in hotel promotional activities
• Complete quality checks in line with company standards
• Maintain a high level of product knowledge about the hotel and local area
• Manage telephone and email enquiries in a prompt and professional manner and in accordance with company strategy & standards ensuring accuracy and attention to detail at all times.
• Ensure the accurate administration of all bookings and related correspondence including billing details.
What are we looking for?
• Positive attitude and good communication skills
• Commitment to delivering an exceptional level of customer service
• Great team spirit / Supportive and respectful with others
• Excellent organisational and administration skills
• Ability to work well under pressure
• Intermediate knowledge of Microsoft Excel
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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