The Role / Location
The overall purpose of this role will be to manage the Reception and Front of House on a daily basis and provide a five-star service to a wide range of clients. This is a high-profile reception role and requires the highest standard of presentation and communication.
The working hours for this role will be 8am to 5pm Monday to Friday.
Key Responsibilities
1. To carry out all Reception duties, working as an integral part of the Front Office Team.
2. Meet and greet visitors and promote a positive image.
3. Answer switchboard and direct all calls in a timely and professional manner.
4. Organisation and distribution of post.
5. Maintain reception area, ensuring it is kept clean and organised.
6. Ensure authorised contractors and visitors are signed in properly.
7. Ensure Security/H&S procedures are followed by all building users.
8. Monitor Security cameras and promptly advise Building Manager of any security risks/breaches.
9. Operating access control system and issuing access cards.
10. Report maintenance issues to BM or appropriate contractor if required
11. To ensure complete client satisfaction through the prompt handling of client queries in a friendly, professional and efficient manner.
12. To anticipate clients’ needs and ensure they are delivered to the level they require and beyond their expectations.
13. Assist with organising and managing events and fundraising initiatives.
14. Fire Warden & First Aid responsibilities.
Skills, Knowledge and Experience
The successful candidate will:
15. Be customer focused, flexible, extremely well organised, and should enjoy working within a corporate front of house environment.
16. Be able to adapt and learn quickly.
17. Be confident and forthcoming with ideas to improve operations and service levels.
18. Have excellent communication skills, both written and verbal.
19. Have an outgoing, confident approach in dealing with people at all levels.
20. Be able to demonstrate a good use of initiative.
21. Be comfortable working independently and as part of a small team.
22. Present well in a corporate environment and have proven client relationship skills.
23. Have demonstrable experience of problem solving.
24. Be able to work well under pressure and respond positively to changing priorities.
25. Have the ability to multi-task and demonstrate excellent attention to detail.
26. Demonstrate a positive ‘can do’ attitude.
Essential:
27. Previous experience in a front of house, or reception role.
28. Have excellent working knowledge of Microsoft Outlook, Word and Excel.
Desirable:
29. Previous experience in planning, hosting or facilitating events.
Savills Ireland is an equal opportunity employer.
Savills aims to attract, recruit and retain the best people from the widest possible pool of talent. As such, we are committed to creating an inclusive and diverse working environment for all employees by striving at all times to be an organisation which does not discriminate, values everyone’s talents and abilities and where diversity is positively promoted.