Job Description
Clerical Officer, Belfast, 6-month fixed term contract, £14.25 per hour
Your new company
Aorganisation is recruiting for a Clerical Officer based in Belfast.
Your new role
As a Clerical Officer, you will provide essential administrative and customer service support within a ticketing and pass administration environment. This is a full-time, fixed-term contract (6 months), working 36 hours per week in a fast-paced office-based setting.Your responsibilities will include:
* Responding to internal and external queries relating to associated products
* Accurately updating and maintaining customer records across multiple database systems
* Managing sensitive personal and financial data in line with data protection and GDPR standards
* Processing payments, reconciling daily income and assisting with financial record-keeping
* Supporting refund calculations and fare adjustments in accordance with policy guidelines
* Completing general clerical duties such as filing, word processing and document management
* Assisting supervisors and managers with ad-hoc administrative tasks as required
This role requires strong attention to detail, a customer-focused mindset and the ability to manage multiple priorities to tight deadlines. What you'll need to succeed To be considered for this role, you will need:
* At least 1 year’s experience working with databases or administrative systems
* Previous experience in a customer service or office-based administrative role
* 3 GCSEs (or equivalent) including English and Maths, or a minimum of 2 years’ relevant clerical experience
* Strong IT skills, particularly in Microsoft Word and Excel
* Excellent data entry skills with a high level of accuracy and numeracy
* The ability to organise and prioritise your workload effectively
* An understanding of confidentiality and data protection requirements
You will also demonstrate:
* A friendly, professional and approachable manner
* Strong analytical and problem-solving skills
* The ability to work both independently and as part of a team
* Flexibility to support additional hours, including occasional weekends, when required
What you'll get in return
* £14.25 per hour
* Based in Belfast
* Flexibility to support additional hours
* 6 months fixed term contract
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4787763