Job Description - Guest Service Agent / Associate (HOT0BLFU)
Job Description
Guest Service Agent / Associate (
Job Number:
HOT0BLFU )
Work Locations
Work Locations
: Chateau on the Park - Christchurch, a DoubleTree by Hilton 189 Deans Avenue, Riccarton Christchurch 8011
What will I be doing?
A Guest Service Agent provides a warm welcome for Guests to contribute to an overall exceptional experience from check-in through to check-out.
A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
* Ensure that the Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departments
* Demonstrate a high level of customer service at all times
* Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
* Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Use the correct procedures regarding the use of credit cards and cash in accordance with the hotel credit policy
* Comply with hotel security, fire regulations and all health and safety legislation
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
* Assist other departments, as necessary
* Drive the guest shuttle
* Help guests with their luggage
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Previous experience in a customer-focused industry
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Calm, efficient, and organized with great attention to detail
* Ability to multi-task while maintaining a positive attitude when working with a Guest
* Professional manner with an emphasis on hospitality and guest service
* Ability to work on your own and as part of a team
* Competent level of IT proficiency
* Able to work over a seven day roster. Including weekends, evenings and public holidays
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Previous experience in cash handling
* Previous experience in a hotel environment
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Schedule
Schedule
: Full-time
Brand : Doubletree by Hilton
Job
Job
: Guest Services, Operations, and Front Office #J-18808-Ljbffr