Job Title: Quality Manager
Location: Lowestoft, Suffolk
Hours: 37.5
Salary: £55,000
Overview of the role
Working within the Quality Team:
Complete regular service reviews across the company in order to ensure high standards are being met and maintained and identify areas of improvement where required.
There will be occasions when over night stays are required in order to complete service review visits across all services within the company.
To keep up to date with regulatory and legislative changes relevant to inspection of services.
Producing reports, keeping spreadsheets and summaries up to date at specified intervals for the completion of quality reports.
Supporting the Quality team with the development of Quality related work and projects.
Assist in organising and attending events the Quality Team may be involved in.
To attend regular quality meetings and complete minutes as required and ensure any actions identified from the completion of the meeting are completed within a timely manner.
Providing relevant information to the Director of Quality & Deputy Director of Quality to assist with the production of the Quality Bulletin and regular memos.
Assisting the Quality team with the work around external Quality programmes.
Attend Managers meetings around the company to provide information around quality improvement for Managers to implement within their homes and to share with the staff team.
Complete reviews of internal policies, procedures & guidance to be shared company wide.
Support with the development and running of the Quality Assurance programme.
Key duties
Service Review Visits
Completing allocated service review visits using the agreed format within all services according to the agreed plan, to ensure services are compliant with regulatory requirements and working in line with company policy.
Support services to improve the quality of care provided to the residents by carrying out thorough service review visits and identify actions were required to guide Managers on how to improve the quality of care.
Provide verbal feedback to the Management team within the homes following the completion of the review visit.
Provide clear reports following the visits and provide feedback if and where required to relevant people, including the Registered Manager, Quality and Operations Teams.
Summarising the results of review visits into an agreed format for the Director of Quality to complete reports and identifying themes from the visits that have occurred around the company.
Analysing the results of these service review visits within the Quality Team.
Ensuring the Managers have sufficient evidence around the actions set from the service review visits.
Assisting with the review and development of the service review format and process.
Speak to relatives, staff teams and professionals linked to services to obtain feedback for review visits and other surveys, and being flexible around when calls are made.
CQC Action Plan Reviews
Assisting within the regular CQC action plan review visits completed within homes that have received a rating of RI or below from CQC inspections.
Ensuring that a CQC action plan is in place which highlights the areas of concerns raised from previous CQC inspections.
Visit the homes on a regular basis in order to review progress made to the CQC action plan highlighting where positive progress has been made and where repeat concerns are present.
Provide feedback following the completion of these visits to the Registered Manager as well as to members of the Operations & Quality Team.
Supporting services
Supporting the services when necessary following internal or external monitoring and inspection to make improvements and supporting with providing feedback and evidence as required by the regulator and other stakeholders.
Assisting with improvement plans and direct support to services when required.
Providing support to services around action plans and reviewing the completion of actions where required.
Providing support and guidance to services following the completion of service review visits around actions and how homes can complete these actions.
CQC Reports
Review CQC & CIW reports on our services and identify themes and ways we can improve the quality of care.
Assist with follow up investigations where required.
Update the CQC & CIW Inspection Report database following the Draft & Final report being received to ensure the summary is regularly up to date and includes the relevant information.
Ensuring that up to date ratings posters are shared with the home managers so they have to correct version present within the home.
Training
Provide training around Quality to staff within the organisation.
Review Quality training presentations and packages on a regular basis to ensure these provide up to date information for the learners.
Provide training and induction for the Expert Quality Auditors.
Additional
This job description is not an exhaustive list of areas of responsibility as the requirements of the role are expected to change over time.
Personal attributes
Honesty and trustworthiness.
Good character.
Clear DBS.
Clarity of thought.
Disciplined and professional approach to work.
Non-discriminatory and non-judgemental practice