Job Title:
Sales Executive
Department:
Sales and Customer Service
Location:
Urban Playground Head Office, Nottingham
Role Description
As part
of the sales department, you will be driving group bookings and venue hires for
all Urban Playground sites.
Bonus up to £7,000 + uncapped commission on top.
Essential Duties and Responsibilities
* Answering
all inbound and making outbound telephone enquiries as the first point of
contact for existing and potential clients.
* Ensure
that all sales enquiries are promptly responded to and followed up.
* Proactively
driving sales via outgoing sales enquiries via phone and email.
* Overseeing
the full booking process, ensuring invoices are supplied in time and full payments
are made prior to the event.
* Ensuring
all group booking ticket allocations for events are added to the ticketing
system when the booking is confirmed / paid.
* Ensuring
that all bookings and booking changes are properly and promptly
administered on the system, communicating all updates with the venue
teams.
* Arranging
sales tours of the venues with prospective clients and liaise with the
site teams accordingly.
* Suggest
new ideas to develop our packages, seasonal offers, or new target
customers.
* Work
with the marketing team to capitalise on promotional efforts.
* Collaborate
with on-site managers, across all departments to ensure the delivery of
group bookings are seamless and well organised.
* Following
up with the booking organisers to gather feedback and ensure their visit
was positive.
* Chase
unanswered enquiries, upselling and making new offers to entice bookings.
Other
Duties and Responsibilities
* Attend
important clients’ bookings, or particularly large group bookings, meeting
the clients in the venue to develop relationships.
* Ensure
all training is completed in a timely manner.
* Proactively
contribute to and suggest ways of improving company processes and
procedures.
Skills
Technical
* Experience in a sales
position, with inbound and outbound focus.
* Deep understanding of sales
practices.
* Experience using a sales
CRM system.
* Ability
to upsell.
* Confident
communication and strong
customer service skills.
* Good knowledge of Microsoft packages, including
Word and Excel.
Personal
* Positive, ‘Can do’
attitude, picking up any responsibilities to help the wider
team
* Good organisational skills
and time management.
* Ability to work
independently.
* Excellent attention to
detail.
* Ability to think on your
feet and adapt.
* Proactively making
suggestions for improving the way we work.
* Confident communication with excellent verbal and
written English.