Overview
Thrive Trowbridge are delighted to be working with our client in the Trowbridge area who are actively looking to recruit a Customer Service Manager on a permanent basis.
What you will be doing
* Management of the customer service department to ensure high standards of client satisfaction
* Overseeing a diverse portfolio of Key Accounts and clients
* Supervision of a team including reviews, development, coaching and training
* Involvement with invoicing, pricing and more complex customer service issues
* Collaboration with a number of other departments
What you will need to succeed
* Exceptional customer service / account management experience
* Proven track record within a similar role, ideally from within production or engineering and a technical product range
* Strong staff management skills including training and mentoring
* Great attention to detail, numeracy skills and the ability to lead by example
* Excellent communication skills as you will be dealing with a variety of internal departments and clients
What you will receive in return
* Competitive salary
* Full time Monday to Friday
* Generous benefits package including 25 days holiday plus BHs and health cover
* The opportunity to join a collaborative environment that values both technical and interpersonal excellence
* *Please note 100% office based*
What you need to do next
If you are interested in being considered for this position, please contact sarah.collins@thrivegroup.co.uk
Thrive are acting as an employment business in relationship to this vacancy.
If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.
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