About the apprenticeship
Duties
•To obtain key information to generate effective customer leads
•A focus increasing future business
•Contacting customers on a daily basis with a friendly and engaging manner over the phone and face to face.
•To monitor new accounts with a welcome call/letters and sending marketing materials.
•To deal with enquiries from customers in a courteous, professional and knowledgeable way.
•Effectively communicating the full range of products and services by the company.
•Increase the customer account base via the telephone and mailing Depot promotional literature for marketing opportunities
•To complete the following administrative duties such as; invoicing customers, stock reconciliation, filing and data entry.
•To participate in effective account management and accurate reporting.
•To undertake the banking and compliance related tasks when necessary, following the
•procedures in the Depot policies and procedures manual
•To participate as an effective and willing team member to achieve individual and Depot targets.
•To ensure a safe and comfortable environment is maintained for customers and employees within the Depot and to ensure 100% compliance with Health & Safety Regulations and expectations.
Requirements
Qualifications
GCSE Maths and English Grades A- DExperience of working in either a retail or similar customer service environment is desirable
• The ability to be flexible in your approach from day to day workload and multi-tasking different workloads
• Effective Teamwork and problem solving skills
• Excellent communication and Application of number skills
Skills
Experience of working in either a retail or similar customer service environment is desirable
• The ability to be flexible in your approach from day to day workload and multi-tasking different workloads
• Effective Teamwork and problem solving skills
• Excellent communication and Application of number skills
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Apprenticeship Learning Solutions Ltd
Qualification
Trade and Business Services Level 2 Foundation Apprenticeship
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Howdens Joinery Ltd
Unit 3, Pontygwindy Industrial Estate
27 Sir Alfred Owen Way
Caerphilly
CF83 3HU