Well established marker leader in growth sector seeks
Inspiring career-orientated Customer Service Manager
Salary: £35000- 42000 or Salary Plus and Profit Share
Wimborne
The Company-
A market leader in the design, installation, and maintenance of commercial blinds and shading systems. For over 30 years, weve helped improve working environments across some of the UKs most impressive buildings. With the UK facing rising temperatures the demand for the product has never been so high.
As a family-run business, we combine professionalism and technical expertise with a genuinely supportive, people-first culture. With virtually no staff turnover and a high-performing, close-knit team, this is a company where youll be valued, trusted, and given the autonomy to make a visible impact. Due to continued expansion, we need a customer services manager to help us achieve our ambitious growth plans.
The Candidate
Will be an
honest career-orientated
individual with a commitment to superior customer service. They will have a demonstrable record of success as an innovative customer service manager with the ability to train and motivate an established committed team. The role will involve day-to-day management of a team of three plus helping in supporting the 10 strong external engineers team and ensuring the office runs smoothly.
The main role will be to grow and develop the small office team and provide a platform for their development. The team dynamic would be best suited to be a bright bubbly individual who is looking to build a
long-term career
in a booming sector.
As a small 12-man office team the role is very multi-faceted and to become a successful office manager you will need to be a good team player, who is a caring fair manager and have a can -do attitude. The company has ambitious growth plans, and the ideal customer service manager has the scope of becoming part of the senior management team.
Why Join as Customer Service Manager?
Established company in a rapidly growing sector driven by climate and wellbeing trends
Stable, high-performing team of 13 (3 internal admin/project support + 10 external engineers)
Profit share for all employees
Lunch provided when in the office
Modern offices with free parking and stocked kitchen
Friendly, family-style culture with regular team events
Scope for career progression and leadership development
Opportunity to make a real impact in a visible management role
The Role
Customer Service Manager/Office Manager
Were seeking an experienced and proactive Customer Service Manager to lead, inspire, and develop our customer service and project coordination teams. Youll oversee day-to-day operations, ensuring first-class communication between clients, engineers, and internal teams.
This role blends leadership with hands-on involvement
perfect for someone who enjoys balancing people management, operational delivery, and process improvement.
Key Responsibilities
Leadership & People Development
Lead, coach, and motivate a team of 13 (office and field-based).
Create a positive, supportive, and high-performance culture.
Provide training, feedback, and development opportunities.
Encourage initiative, accountability, and continuous improvement.
Customer Service & Operations
Oversee scheduling of surveys, installations, and service visits.
Handle complex customer issues promptly and professionally.
Ensure clear communication between clients, suppliers, and engineers.
Maintain accurate records, timesheets, and CRM data.
Manage pay, expenses, and performance tracking.
Continuous Improvement
Review customer service processes and identify efficiency gains.
Champion best practice and drive service excellence.
Collaborate with management on system and workflow enhancements.
Key Performance Indicators (KPIs)
All projects scheduled accurately and completed on time.
High levels of customer satisfaction and repeat business.
Strong team engagement and adherence to deadlines.
Improved operational efficiency and communication flow.
The Person
Proven experience as a Customer Service Manager, Office Manager or Operations Lead (B2B preferred).
Natural people leader with strong emotional intelligence and empathy.
Excellent communicator and organiser, calm under pressure.
High integrity, ethical approach, and cultural alignment with company values.
Hands-on, proactive, and eager to grow in a long-term career role.
In Summary
This is a rare opportunity for a talented Customer Service Manager to join a growing, profitable, and people-centred business. Youll inherit a stable, engaged team, be trusted to lead with authenticity, and help shape the next stage of our growth story.
If youre looking for a Customer Service Manager position where you can lead, contribute, and be proud of the product and the culture
wed love to hear from you
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