Job Description
Job Title: HR Administrator (People Services Advisor)
Location: Warwick/Hybrid (2 days per week)
Contract: 6 months
Your Role:
As an HR Administrator, you will play a pivotal role in ensuring smooth HR operations. Your responsibilities will include:
* Employee Support: Manage queries from employees via phone and email, addressing HR and employee-related issues.
* Data Management: Update and manage employee data within Service Now, ensuring accuracy and efficiency.
* Live Chat Operations:Oversee the daily operation of our live chat service, maintaining documentation and supporting the development of chat data and insights.
* Escalation Coordination:Support and coordinate all escalations across service lines, providing insightful reporting.
* Metrics & KPIs:Monitor relevant metrics and KPIs, fostering a culture of continuous improvement.
* Internal Collaboration:Work closely with related teams to ensure seamless HR processes and effective interconnectivity.
What You Bring:
* A solid understanding of 'hire to retire' processes.
* Experience in managing payroll and benefits-related queries.
* Strong administrative skills with excellent attention to detail.
* Proficient written and verbal communication skills.
* Familiarity with SAP
We're looking for someone who is:
* Well-organised with strong planning skills.
* Detail-oriented and committed to excellence.
* Interpersonally skilled with a results-driven mindset.
* Open and flexible to change.
If you're ready to take the next step in your HR career and make a difference, we'd love to hear from you!
Apply now to join our client's team as an HR Administrator and be part of something great!
Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.