Danoners are steering us to a more sustainable future, helping to make the world healthier. As a certified B-Corp, we have our Danone Impact Journey to 2025. This will only be possible with each and every one of our leaders.
About the role:
This agile role has two main responsibilities. First, it focuses on making sure everything runs smoothly for Retailer and Out of Home brands by handling new product development, setting standards, managing audits and complaints, and ensuring customer satisfaction. Second, it supports the production of plant-based products by improving processes, addressing complaints, and working with teams to understand customer feedback and trends.
Key Responsibilities:
1. Support technically the New Product Development process from Benchmarking through to Post launch, attend the benchmarking meetings with customers for product upgrades and new lines
2. Maintain and populate customer product specs, ensuring 100% accuracy at all times
3. Maintain RB / OOH mandatory certifications (SEDEX etc) in collaboration with other teams
KPI and performance / improvement in the scope:
1. Ensure KPIs reporting and regular performance meetings with key customers
2. Analyse retailer customer complaint trends for retail branded and Out of Home customers, Alpro plant-based products and guarantee action plans / improvements are delivered
3. Define the surveillance plan for plant retail brand and Out of Home products, and report results / take actions if needed
Audit and visits:
1. Act as site host for 2nd party audits from retail brand and out of home customers and support for 3rd party audits from accreditation bodies – e.g. Be accountable for completion of post audit actions.
The crisis correspondents for retail brand / out of home brands:
1. Maintain contact list, ensure the crisis processes of customers are integrated in Danone crisis management system, support in case of incident / crisis
Support the execution of the plant-based portfolio in close relationship with factories:
1. Complaint trend analysis, improvement projects, and guarantee an accurate answer in a timely manner to plant-based consumers
Agility of this role:
1. The person will have the opportunity to also support other missions to help overall the Quality team, depending on the workload.
2. Day to day communications and project briefing with key customers
Budget:
1. Raise purchase orders and track spend
About you
We would like you to demonstrate the following key skills:
* Ability to thoroughly investigate, seek out information and research issues to gain a full understanding of the situation
* Ability to manage and prioritize multiple tasks
* Effective communication skills – be able to communicate both verbally and written to a diverse group of stakeholders
* Ability to work accurately
* Effective interpersonal skills
About Danone
At Danone UK & Ireland, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities.
Diversity, Equity, and Inclusion (DEI) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued.
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