Ashton Recruitment require 2 Assistant Transport Co-Ordinator's for our client based in Airport Road area of Belfast. Position: Assistant Transport Co-Ordinator Location: Belfast Duration: Permanent Pay Rate : £24,000 - £26,000 per annum Hours of work: Monday to Thursday 7.30am to 4.30pm and Friday 7.30am to 1.30pm Duties will include: Handle incoming queries from customers regarding delivery times, PODs (proof of delivery), delays, or order issues with professionalism and clarity. Track shipments, update clients proactively on delivery status, and resolve customer issues efficiently to maintain a high standard of service. Accurately process transport documentation (delivery notes, collection forms, compliance logs), input data into transport systems and maintain digital and physical filing systems. Act as a liaison between the customer service team, warehouse and drivers to ensure a joined-up service approach. Issue route schedules, delivery instructions and compliance checklists at the beginning of shifts. At the end of the day, review completed runs, collect documentation and report any issues. Act as a point of contact for drivers who encounter delays, routing problems or customer disputes while on the road. Monitor and log driver hours, tachograph data and vehicle checklists in line with DVSA (Driver & Vehicle Standards Agency) requirements. Quickly address any vehicle breakdowns, missed deliveries or route disruptions by coordinating with maintenance or rerouting as needed. Support the Transport Manager in mapping efficient routes across Greater Belfast, factoring in known congestion areas, construction zones and time-sensitive customer requirements. Liaise with local third-party haulage providers and subcontractors when extra capacity is needed or when covering driver shortages. Quickly respond to routing issues by suggesting alternative roads or collection points based on local knowledge. Essential Criteria: A minimum of 1 years' experience in a customer-facing role, preferably within a transport, logistics, or supply chain environment. Experience in handling transport-related paperwork such as delivery notes, route sheets, or proof-of-delivery (POD) documents, with high attention to detail and accuracy. Previous experience liaising directly with delivery drivers, including issuing instructions, resolving route or delivery issues, and conducting pre-/post-shift debriefs. Familiarity with key routes, industrial estates, and logistical hubs across the Greater Belfast area, with an understanding of common traffic patterns and regional delivery challenges. Clear and professional verbal and written communication skills for engaging with drivers, customers, and internal teams. Ability to respond quickly to operational issues such as missed deliveries, route delays, or vehicle breakdowns with practical and efficient solutions. Competence in using Microsoft Office (particularly Excel and Outlook) and/or transport management systems (TMS) for data entry, tracking, and communication. Demonstrated ability to work collaboratively in a fast-paced environment, supporting senior transport staff and working closely with warehouse or dispatch teams Ashton Recruitment is acting as an Employment Agency. Skills: Customer Service Administration Transport Coordinator Time Management Communication Attention to Detail