Summary
The Sales Executive Apprentice role is an office based position within the wire rope division, which specialises in providing high levels of customer services and technical knowledge to new and existing customers from the UK and all over the world. This is an excellent opportunity for an individual to come in and learn about the industry.
Wage
£18,000 a year
+ Performance Based Commission
Training course
Sales executive (level 4)
Hours
Office based, 37.5 hours per week. Monday to Thursday, 08:30 to 17:00, with 45 mins lunch. Friday, 08:30 to 16:00, with 1 hour lunch.
37 hours 30 minutes a week
Start date
Friday 1 August 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The right candidate will be highly motivated, tenacious, keen to learn, organised and adaptable. The role requires high levels of enthusiasm to build rapport with our wide range of customers via phone and email communications. Therefore, both phone manner and emails being grammatically correct are key to the role.
Apprentice Sales Executive responsibilities include:
* Qualification of inbound enquiries
* Dealing directly with customers and the delivery of exceptional customer service
* Logging all information on to a CRM database to track & update sales leads
* Management of leads, passing on to senior colleagues for closing if necessary
* Researching industries to extract potential sales leads
* Outbound warm calling to potential new customers
Where you'll work
UNIT 2-4
EASTMAN WAY
HEMEL HEMPSTEAD INDUSTRIAL EST
HEMEL HEMPSTEAD
HP2 7DU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ISALES ACADEMY LIMITED
Your training course
Sales executive (level 4)
What you'll learn
Course contents
* Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
* Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
* Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
* Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
* Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
* Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
* Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
* Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
* Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
* Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
* Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
Your training plan
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
More training information
* Level 4 Sales Executive Standard
* Access to a full range of online courses
* Training delivery is bi-monthly
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Number skills
* Team working
* Initiative