Responsibilities
* Deliver excellent customer service to all customers
* Uphold the company's mission statement and values
* Responsible for the achievement of individual income target
* The achievement of new business case count and retention targets
* Maximising sales opportunities by proactively selling and securing additional business
* Raising underwriting concerns and rating risks appropriately
* Accurately complete administrative tasks such as post, diary as well as account and insurer queries
* Securing a consistent pass rate on all call observations
* Awareness of complaint handling – Being able to resolve minor customer complaints and being fully aware of the company complaints process
* Liaise and build relationships with insurers and customers – both internally and externally
* General administration work: Prioritise all client communication (via phone, email and in-person) to ensure the customer receives a high level of customer service
Qualifications
* At least 12 months sales or customer service experience
* Insurance experience desirable, but not essential – product training will be provided
* Good communicator with strong numerical and verbal skills
Package & Benefits
Package: £Negotiable + Bonus + Benefits. 25 days holiday + Bank Holidays, Pension, Death in Service etc. Flexible benefits and annual share save scheme (15% discount on BRO shares post probation). Full support for professional development (including fully funded qualifications).
Equal Opportunity
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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