To manage the resident site team to consistently and successfully deliver contractual KPI’s on time and within budget. To mentor, guide, monitor, and develop the team in a way that promotes Dematic values and behaviors whilst supporting the requirements and activities of our customers to deliver in full, on time, every time.
Recognize the customers' values and what is critical to quality for their success, providing an environment of service excellence to achieve these targets.
What we offer:
* Career Development
* Competitive Compensation and Benefits
* Pay Transparency
* Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic is proud to provide equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all employment terms and conditions.
Tasks and Qualifications:
Specific Responsibilities:
Talent management
* Complete annual reviews with all staff within the company timelines.
* Review development needs of site technicians aligned with business requirements.
* Coach and mentor staff to embrace Dematic standards.
* Implement succession planning to ensure ongoing quality and service.
* Promote a positive working environment to maximize staff retention.
Health & Safety
* Ensure compliance with health & safety policies and legislation.
* Create and maintain the site Health & Safety plan.
* Utilize DMMS for Safety Critical Maintenance.
* Encourage near miss reporting and conduct safety tours.
* Ensure all contractors are approved and safety documentation is current.
Contract Delivery
* Deliver within budget and meet KPI targets.
* Prioritize repairs and maintain service records.
* Manage spare parts and contractual hours.
Technical Direction
* Utilize DMMS fully for maintenance and spares.
* Ensure timely completion of Safety Critical PPMs.
* Manage legislative maintenance requirements and obsolescence.
* Support maintenance standardization and compliance with standards.
Resource management
* Collaborate within departments and support policies.
* Monitor overtime and support third-party contracts.
Conflict Management
* Resolve issues promptly and manage change effectively.
* Use data analysis for conflict resolution.
Continuous Improvement
* Lead LEAN projects and identify process improvements.
* Define critical quality factors and reduce process variation.
* Implement root cause analysis and CAPA.
Customer Satisfaction
* Exceed customer expectations and provide proactive service.
* Gather and analyze customer feedback.
General Responsibilities
* Lead by example and manage based on facts.
* Maintain equipment standards and communication channels.
* Provide progress reports and maintain documentation.
About us
KION Supply Chain Solutions (KION SCS), including Dematic and DAI, designs and supports innovative logistics solutions worldwide, with a strong focus on automation and supply chain optimization. Headquartered in Atlanta, with centers in over 25 countries, we are committed to our core values of integrity, collaboration, courage, and excellence.
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