1. Customer Service Manager
2. Manufacturing Industry
About Our Client
Page Group are pleased to be supporting an industry leading manufacturing business who provide products to customers across the UK and Internationally. This is a relatively new role focused on the creation and development of a new Customer Service function
Job Description
3. Provide clear leadership and guidance to the internal Customer Service function
4. Responsibility for Order Management, ensuring the accurately and timely input of customer orders
5. Provide UK & International customer with information on product availability, lead times, and pricing
6. Proactively update customers with any potential changes to their orders
7. Provide support to field sales and account managers around administration, customer support and on-boarding new customers
8. Work closely with production and logistics to manage the smooth and timely flow of customer orders, ensuring and changes or delays are managed accordingly
9. Review, improve and implement standard operating procedures across the department with a view on efficiency and customer satisfaction
10. Ensure CRM systems is best utilised to capture customer data
11. Take ownership of any escalated customer issues
The Successful Applicant
12. Strong people management experience in a similar role or environment
13. Ability to build strong working relationships internally and externally
14. Experience implementing new process and procedures
15. Strong attention to detail
What's on Offer
This is an exciting role for a well established and developing manufacturing business based in HuddersfieldThe role offers a salary of £40,000 - £45,000 depending on experience along with excellent company benefitsThe role will be based full on site in Huddersfield