We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.
Responsibilities
* Develop and implement tailored sales strategies that address the unique needs of smaller turnover customers, with a focus on maximizing the placement of pattern books in the marketplace. This is vital for engaging trade customers who may not have regular visits from our road sales team.
* Contact customers to review performance, understand current projects, offer appropriate sampling, and promote and sell existing and new collections.
* Understand customer needs and wants to maximize sales opportunities.
* Secure future business with customers through appropriate service and support.
* Develop and deliver a customer contact strategy utilizing all contact tools.
* Provide world-class customer service to maximize sales opportunities.
* Input customer feedback and actions into CRM.
* Work closely with the Customer Service Team to ensure order and sample request accuracy and completion.
* Follow up on calls and emails.
* Analyze performance and provide data insights for further calls.
* Submit regular, accurate reports and monitor sales performance with the head of customer service and UK Sales Director.
* Complete all necessary administration related to the role.
* Achieve personal sales targets as part of the sales team.
* Employ effective sales techniques to promote products, upsell, and cross-sell, aiming to build stronger business relationships.
Measures of Success
* Achievement of sales budget and year-on-year growth.
* Adherence to expenditure budgets.
* Number of calls and emails per day.
* Sales success according to budgeted plans.
Connecting with Others
* Sales Colleagues - Collaborate to ensure optimal performance.
* Customers - Manage relationships and develop business.
* Customer Service - Review service levels and performance feedback.
* Finance - Analyze and measure customer performance.
* Senior Management - Share and drive performance.
Skills & Experience
* Proven sales experience, including call centers and/or mail order catalogues.
* Strong business acumen and industry knowledge.
* Experience with products and demonstrating product knowledge.
* Experience in building long-term business relationships.
* Self-driven, results-oriented, with a positive outlook.
* CRM and WG360 proficiency.
* Excellent verbal, written, and presentation skills.
About Us
Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures, and markets wallpapers and fabrics, along with a range of interior products.
In 2020, we unified our portfolio under Sanderson Design Group, representing a collection of British luxury interior brands including Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company, and Standfast & Barracks.
Our purpose is "To bring the Beautiful into People’s Homes and Lives." With over 160 years of design experience, we are proud to carry forward this legacy and shape the future of interior design.
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