INTERNAL APPLICANTS MUST APPLY VIA MYSELF
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
*Fusion Assets, NLP LLP
NLC5 £27, - £29,
North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
Our first point of contact for many of our customers is the Customer Service Hub which supports customers through telephone enquiries, email and social media channels.
We have created a new opportunity for a Developer Assistant to join our team and help shape our customer experience. Reporting to the Customer Experience Manager, you will provide entry-level support for the council’s growing use of automation, AI assisted tools and data-driven improvements across customer services.
Working within a team focused on improving customer experience, you will assist with basic business analysis, user acceptance testing, and the early development of simple automated or AI‑supported processes using tools such as Power Automate, Copilot (M), Webex, and low‑code/no‑code platforms. The role will also help prepare, clean and organise datasets and support the creation of dashboards used to inform decision‑making.
To provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.
You should be educated to SVQ2/Higher/National 5 or equivalent level qualification. Experience of CRM Dynamics system, analysing trends and presenting data from dashboards along with experience in using Excel to store, sort, analyse, and display data using Excel to store, sort, analyse, and display data is desirable.
A key aspect of this role will include collaborating with a wide range of people across the organisation, so good communication skills are essential. Applicants should be adaptable to change, capable of working to targets, and able to react quickly to challenges.
You will be joining a dynamic and flexible team within Finance and Technology who currently operate a hybrid model of home-working and office-based work at the Civic Centre office in Motherwell.