Job Overview
A fantastic opportunity to join the Doubletree by Hilton, London Excel, to lead the Food & Beverage Department at this 287 bedroom hotel, following recent refurbishment of our Food and Beverage outlets and the opening of our Restaurant Terrace.
Key Responsibilities
* Leading the Food and Beverage Operations Team from the front, personally delivering exceptional service, personally generating positive guest feedback.
* Being present in the Operation at the busiest times, hands on during service as and when required, including evenings and weekends.
* Ensuring Exceptional Customer Service at all times in Restaurant, Bar and M & E, achieving Hilton SEP targets for all meal periods and hitting GRI targets.
* Regularly reviewing and refreshing our food and beverage offering – innovating and trying new ideas to surprise and delight our guests and make a fun and motivational work environment for the Food and Beverage team.
* Well presented, positive and professional at all times, even under pressure, engaging with guests on a daily basis to drive customer satisfaction.
* Delivery of Hilton Brand Standards at all times / QA Audit Compliance.
* Planning all aspects of the operation across the food and beverage outlets to ensure rotas and service meet the needs of all our guests at all times, using Fourth HR system.
* Ensuring financial targets, including Revenue, Payroll and Operating Costs, Liquor stock results, are achieved.
* Ensure Employee Engagement and Satisfaction, through effective communication and leadership; ensure the team receive an annual PDR.
* Ensure HR records for Food and Beverage Department are accurate and up to date in Fourth System at all times.
* Support the hotel's Sustainability goals, looking for opportunities to make the department and hotel more sustainable; participate in Green Tourism initiatives working positively with any external parties.
* Ensure active participation in the hotels CARE Committee and Meetings, personally, and by the Food and Beverage Department.
* Ensuring all Statutory Health and Safety training and Non-Statutory training is up to date and to the required standard at all times.
* Carrying out Duty Management shifts, including evenings and weekends.
* A positive ambassador for the hotel, management company, and owners, at all times.
* A team player, interacting with other HOD's, and supporting other departments where needed, to deliver the very best service.
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