Who We Are Empowered is one of the UK’s leading, independent IT services enablement providers and the first place where customers turn to solve their business challenges and drive enhanced value, with customised support and solutions. Partnering across the industry, Empowered underpins some of the UK’s largest IT transformation projects, by delivering the broadest range of bespoke outcome-based services and consultancy-led propositions. Empowered helps its customers meet both their current challenges, as well as their successful journey into tomorrow. Exceptional customer experience is at the heart of the company’s approach and by uniting the best people, processes and expertise across the full IT lifecycle, Empowered’ s agility and flexibility supports customers by making it easy for them to scale their existing expertise and deliver more projects and services. Empowered currently partners with over 150 of the leading IT providers throughout the UK, including system integrators and resellers, managed services providers, telecommunications providers, distributors and consultancies. Role Summary Organised, enthusiastic individual with exceptional attention to detail to join our Resourcing Team to oversee and undertake all administrative tasks associated with the Empowered Associate Model and any Resourcing requirements across the Empowered Group. This role is cross functional and forms part of a larger operational support team, with responsibilities that include supporting scheduling, procurement and bid co-ordination when necessary. The Team The Resourcing Team are responsible for sourcing, managing, and growing the Empowered Associate base. The Empowered Resourcing Team form part of the wider Operations function of Empowered. Key Responsibilities Implement monitoring systems to ensure cost targets are met and suggest improvements – Monitor spend on resources and monitor market rates and notify Head of Resourcing of changes in the market. Work with agency partner to support in resourcing for ROD engagements Champion best practice and provide sound advice to business leaders on policies and procedures Build and manage candidate pipelines – review areas where we resource is short or struggle and build up buffer. Streamline resourcing processes Analyse management information to develop areas of focus Act as point of contact for all resourcing issues and matters Develop and deliver consistent brand and attraction methods and communication materials Serve as the point of entry into the Empowered business for any resourcing requirements or opportunities that are sold. Create and develop work orders for all Resourcing requirements to ensure that the Associate can undertake the opportunity. Ensure that the Empowered resourcing CRM and Salesforce is appropriately filled, accurate and constantly up to date from a Resourcing perspective. Undertake and manage all required CV formatting and creation for stakeholders both internally and externally. Proactively support the Resource across the business to ensure that the administrative activity to support their efforts has been completed. Work with Operations Management to ensure that the Resourcing process is improved and enhanced in line with business development and ISO requirements. Perform quality control checks on all CV’s and Resourcing documentation being issued to external and internal stakeholders and ensure that the Associate CV database is updated regularly. Ensure that the Empowered and Orderwork Portals as up to date and maintained appropriately. Communicate with stakeholders and become involved in Resourcing projects as directed by the Senior Resource and as dictated by business requirements. Undertake any other activities requested by management. Develop and implement process improvement, resulting in standardisation and improved sales and cross-functional process and results Supporting the wider sales ops team in – procurement, scheduling and bid co-ordination Essential Skills and Experience Microsoft packages, intermediate Excel Exceptional attention to detail Problem solving Excellent communication Expertise in working with cross-functional teams (especially sales, finance, legal, services, and customer support) Takes initiative Sense of urgency Responsive Working knowledge of a CRM database (Salesforce and Vincere) Ability to multitask, stay flexible and prioritise accordingly in a dynamic environment Proven ability to successfully manage projects within agreed timescales and deadlines Develop and validate reports and tools for leadership allowing them to monitor the health of the department Lead ad hoc reporting and analysis to respond to internal and external customer requests as needed Sense of urgency, ability to prioritise, flexibility and engagement with the business to action to produce results Customer focused Desirable Skills and Experience Channel sales experience in a business-to-business sales environment is desirable Experience in the delivery of tender and proposal processes Demonstrable track record in the definition and implementation of formal, structured sales and proposal processes Experience leading change